FAQ – Jamie Young Co

Delivery:
• White Glove Delivery is available by request and requires a specific quote for the actual service cost. For in-home, white glove delivery, contact support@jamieyoung.com after you’ve placed your order to receive a quote.
• Shipping rates for White Glove Delivery items are 25% of the original full price before discounts.

Packaging:
• Freight carriers are responsible for the removal of all packaging material. This includes pallets, boxes, and any other packaging material.

Damages + Claims:
• Items must be inspected at the time of delivery.
• In order for a claim to be made for white glove service, the product must be unpacked and inspected for damages at the time of delivery.
• A signature will be required upon inspection and approval or rejection of product delivery.
• The return of a damaged product is immediately removed by the white glove delivery service.

Remorse Returns:
• After an item has been delivered, the customer is responsible for the 25% return freight fees and restocking fees.
• Jamie Young Co. will arrange the return with the carrier with the customer providing a reasonable pickup window.
• Customer has 60 days to request a return of the item.

Repackaging Returns:
• White Glove carriers will package items for return.

Notes + Exceptions:
• We currently do not ship to Hawaii, Alaska, or other US territories.
• White glove shipments are only available within the Continental United States.
• If any location requiring a ferry or any other non-conventional transportation, additional fees and costs could apply and will need to be quoted in advance.

Standard Delivery Item Returns:
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days of receipt of product. Returns will be refunded in the original method of payment. You must postmark your items for return within 30 days of delivery receipt to be eligible for a refund.

Items must be returned in their original condition and original packaging in order to get a refund. We require returns in original packaging to ensure safe transit. Original shipping and handling fees are nonrefundable. Additionally, a return shipping fee of 7.5% of the order's value will be deducted from the returned value.

White Glove Delivery Item Returns:

Damages + Claims:
• Items must be inspected at the time of delivery.
• In order for a claim to be made for white glove service, the product must be unpacked and inspected for damages at the time of delivery.
• A signature will be required upon inspection and approval or rejection of product delivery.
• The return of a damaged product is immediately removed by the white glove delivery service.

Remorse Returns:
• After an item has been delivered, the customer is responsible for return freight fees and restocking fees.
• A shipping return fee of 25% of the order's value will be deducted from the returned value.
• Jamie Young Co. will arrange the return with the carrier with the customer providing a reasonable pickup window.
• Customer has 60 days to request a return of the item.

Repackaging Returns:
• White Glove carriers will package items for return.

Please note: We do not accept returns on final sale items or gift cards.

Please note: Trade and contract/hospitality orders are subject to separate terms and conditions found here.

A Notice to our California Clients: State of California Proposition 65

Warning: Products may contain one or more chemicals known to the State of California to cause cancer or reproductive harm.

Under California law, businesses are required to provide a clear and reasonable warning to Californians before knowingly or intentionally exposing a person to a listed chemical. The warning is required when a business is aware of or believes that one or more listed chemical is present.

Jamie Young Co. is providing the warning because a chemical or chemicals covered by the California Proposition 65 regulation may be present in our products.

Information regarding California Proposition 65 is available here: https://oehha.ca.gov/proposition-65

Shipping

Orders

Returns

Trade

Contract + Hospitality

Materials + Care

Notice to California Customers